Last changes on 22.08.23
1.1. Forex-box: Private limited liability company Podaon, registered at: LV40103450338, LATVIA, RIGA, ERNESTA BIRZNIEKA-UPISA IELA 18, LV-1050 user of these terms of service, hereinafter referred to as Forex-box
1.2. Client: counterparty of the Forex-box company, hereinafter referred to as the CLIENT.
1.3. Services: the services rented by the client from Forex-box, set out in the (online) order (also called the contract).
1.4. Terms of Service: provisions of the general terms and conditions, as well as company policies and guidelines that clarify in which cases the services set forth in the terms of service (hereinafter — the "TOS") can be used
2. SERVICE FEES
2.1. For using the services, the client pays Forex-box the current service fee specified in the order (online).
2.2. All prices are in Euros exclusive of VAT, and exclusive of third party charges (such as transaction fees from a bank or (online) payment provider) and any other taxes or duties levied by the government. Services are paid for by the client in this currency, unless otherwise specified.
2.3. Forex-box has the right to change the rates charged to the client. The client will be notified of these changes via e-mail and/or the Forex-box website, at least one (1) month before they become effective. The customer has the right to terminate the contract, which takes effect from the date of the change, provided that the price change is an increase.
2.4. Payment (on an advance payment basis) must be made within fourteen (7) days of the invoice date in a manner to be determined by Forex-box.
2.5. If there is no fee for the service, the service is suspended. Funds are expected to continue the service.
2.6. Forex-box reserves the right to remove the service if it has been suspended for non-payment and if the amount during the rental period has not been received to continue the service. In this case, Forex-box reserves the right to remove the suspended service. In the absence of payment, the service is removed after 7 days.
3. DURATION OF THE AGREEMENT. TERMINATION OF THE AGREEMENT
3.1. The contract is concluded for a specific period, unless the nature or content of this contract provides for an indefinite period.
3.2. After the expiration of the term of the contract, it is extended for subsequent terms equal to the initial term, unless one of the parties notifies the other party in writing that it does not agree to the extension of the contract, taking into account the notice period, which is not less than one (1) day.
3.3. Forex-box has the right to (partially) suspend the performance of its obligations or terminate the contract if:
The CUSTOMER does not fulfill its obligations under the contract or does not fulfill them in full or on time;
after concluding the contract, Forex-box, on the basis of the information received by it, has every reason to fear that the customer will not be able to fulfill its obligations;
has good reason to fear that the CUSTOMER cannot fulfill its obligations.
3.4. Upon termination or expiration of the contract:
Forex-box must stop providing all services;
Forex-box has the right to erase and remove all customer data from Forex-box equipment;
Forex-box has the right to make the equipment available for use by other customers;
3.5. The competent judicial authorities of Latvia shall have exclusive jurisdiction to hear and determine any case, suit or proceeding, and to settle any dispute that may arise in connection with the contract or other agreements, as well as other legal relations arising therefrom.
3.6. These UNPs can be sent to Forex-box upon request. UNPs can also be viewed and saved using the Forex-box website.
3.7. The latest version of these terms or, as the case may be, the version that applies when entering into a legal relationship with Forex-box shall apply.
3.8. Forex-box has the right to unilaterally make changes (partially) to the contract and its accompanying documentation. Such correction also applies to existing services, unless otherwise stated by Forex-box. The amendment shall take effect upon notification or on a later date specified in the notification.
3.9. Forex-box has the right to suspend the account if the user is inactive for more than 12 months
4. USE OF THE SERVICES
4.1. Using the account for any other purposes, except for the organization of automatic trading on Forex.
4.2. Launch of strategy tester / optimization of advisors.
4.3. Periodic (more than 2 times) long-term (more than 15 minutes) creation of a load that exceeds the set CPU or RAM limit by more than 3 times.
4.4. Using problematic advisors/indicators/scripts and other add-ons that lead to systematic hangs of MetaTrader terminals.
4.5. Attempts to gain access to other users' files or system information, violation of other access rights, or other attempts to compromise the security system.
4.6. Deliberately creating inconveniences or obstacles to the work of other customers or the company's equipment.
4.7. Downloading or storing on the server files that are not directly related to forex trading.
4.8. Distributing affiliate links or soliciting referrals in ways that may harm the company's image or business reputation.
4.9. Re-registrations (that is, the creation of several personal accounts that actually belong to the same person), including to other data or a fictitious person.
5. OTHER PROVISIONS
5.1. In accordance with the current legislation on the protection of personal data, the client's personal data are confidential.
5.2. The CLIENT is obliged to fill in personal data truthfully and in full (Name and country of registration), in order to provide legal information regarding taxes paid in the country of the issuer.
5.3. Forex-box reserves the right to suspend the provision of services and may terminate the customer's right to access the service for maintenance.
5.4. The CLIENT acknowledges that Forex-box will from time to time perform (emergency) maintenance to ensure the proper functioning of the network, data center and services, and acknowledges that such maintenance may affect the provision of services to the CLIENT.
5.5. Forex-box reserves the right to move the services, as well as the right to (temporarily) stop the services in connection with such a move.
5.6. Forex-box does not guarantee the availability of services and does not guarantee that the software or any other materials are free of system errors. Forex-box makes all reasonable efforts and measures to prevent this.
5.7. Forex-box is not responsible for direct or indirect damages caused to the CLIENT due to the use or inability to use the services, or liability for damages caused due to errors, omissions, downtime, file deletion, defects, delays in processing or data transmission, changes in functions and other reasons. Forex-box does not guarantee the reception of the CLIENT's e-mail from remote networks whose IP addresses are blacklisted and ignored by the Forex-box mail client.
5.8. Forex-box is not responsible for the quality of public channels used to access the services.
5.9. YENT assumes full responsibility and risks associated with the use of Internet services, including responsibility for evaluating the accuracy, completeness and usefulness of any opinions, ideas and any other information, as well as the quality and properties of products and services distributed on the Internet and provided to the CLIENT with the help of these services.
5.10. The CLIENT is fully responsible for the preservation of his password and for damages that may arise as a result of its unauthorized use. In the case of theft of the login and password due to the fault of third parties, the CLIENT has the right to send to Forex-box a request to change the login and password with a mandatory attachment of the corresponding financial document confirming the payment of services.
5.11. The Forex-box company is not responsible for the actions of third parties that caused the theft, and the CLIENT appeals to the relevant investigators and law enforcement agencies with a request to reimburse the funds spent during the stolen time.
5.12. Forex-box is not responsible for notifying any third parties about the termination of access to the CLIENT's services and for possible consequences resulting from the lack of such a warning. Forex-box fulfills the CLIENT's requests sent only from the CLIENT's contact e-mail address or from the service area (current account) on the official website of Forex-box. The e-mail address specified during registration on the official website of Forex-box is considered the contact e-mail address. The CLIENT can request a change of the contact e-mail address in the registration database from the service area (personal account) on the official website of Forex-box.
5.13. All information about the payer provided by the CLIENT to Forex-box must be complete, true and accurate.
5.14. The CLIENT guarantees that the cryptocurrency with which he pays Forex-box has a legal origin, is freely sold and transferred, has no connection with criminal activities, money laundering or terrorist financing.
6.1. If the CLIENT refuses the services provided within 30 days from the date of starting to use the services, Forex-box takes action to return the unused funds, if the account is not blocked for violating the terms of the UNP, and the software license or server rental is not ordered. Otherwise, Forex-box does not refund unused funds.
6.2. Discounts activated when paying for services are taken into account when returning funds, i.e. only the amount actually paid is returned (without bonuses, etc.).
6.3 Refunds are made within 30 days by the method chosen by the company.
6.4. Any third party (gateway) payment or transaction fees are also deducted from the refund amount.
6.5. If the company suffers losses due to the fault of the customer who received a refund (disconnected servers, networks, blacklist of IP addresses, etc.), the amount of expenses depending on each specific case is deducted from the refunded amount.
6.6. Refunds will not be made if services are blocked due to violation of this TOU.
6.7. Refunds are not made if the service disruption is caused by the following precedents:
act of the customer, his employees, end users or contractors;
any waiver of CLIENT-controlled terms;
tests, maintenance or relocation;
suspension of the provision of services in accordance with the UNP;
any exercise by Forex-box of its rights under the agreement;
any use of the service contrary to the contract;
non-implementation by the CLIENT of recommendations or solutions recommended or provided by the Forex-box company;
any improper or unauthorized use of the service or use of the service for a purpose for which it was not intended;
any interaction between the Service and any other third-party software, hardware or service;
6.8. Refunds are not made if the payment was made using cryptocurrency, PayPalych or Enot, due to the peculiarities of the payment system.
7. APPLICABLE TERMS AND LAW
7.1. All agreements between the client and Forex-box are governed by the laws of Latvia.
7.2. The competent judicial authorities of Latvia shall have exclusive jurisdiction to hear and determine any case, suit or proceeding, and to settle any dispute that may arise in connection with the contract and other agreements, as well as other legal relations arising therefrom.
7.3. These UNPs can be sent to Forex-box at the client's request. UNPs can also be viewed and saved using the Forex-box website.
7.4. The latest version of these terms or, as the case may be, the version that applies when entering into a legal relationship with Forex-box shall apply.
7.5. Forex-box has the right to unilaterally make changes (part) to the contract and its accompanying documentation. Such correction also applies to existing services, unless otherwise stated by Forex-box. The amendment shall take effect upon notification or on a later date specified in the notification.